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Terms and Conditions


It is the customers responsibility to supply suitable artwork for printing. Truprint Media the print takes no responsibility for artwork supplied that does not meet our guidelines. Proofs can be requested of any work submitted for customer's approval at an additional cost and minimum charge of £5.00 Truprint Media the printer shall incur no liability for any errors not corrected by the customer in proofs submitted. Customer's alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer's judgement, changes there from made by the customer shall also be charged extra.

Additional Work

All work carried out, whether experimentally or otherwise, at customer's request shall be charged.

A charge may be made to cover any additional work involved where artwork/copy supplied is not clear and legible or electronic files supplied are damaged or otherwise unsuitable.


Value added tax (currently an additional 20%) may have to be added to the price in line with the current policy of H M Customs and Excise.


Unless a full or partial (50%) credit account has been setup and authorised by the printer, all work must be paid for in advance of delivery or collection.


Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to Truprint Media the printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within 14 days of dispatch of the goods) Any packages received by the courier that appear to be damaged must be signed "damaged" and "unchecked" if it is not possible at the time to check the contents. Any claim in respect thereof must be made in writing to Truprint Media the printer and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to Truprint Media the printer within 28 days of delivery. Truprint Media shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (a) it was not possible to comply with the requirements and (b) advice (where required) was given and the claim made as soon as reasonably possible.

Truprint Media the printer shall not be liable for any loss to the customer arising from delay in transit not caused by the printer.


Standing material owned by the printer and used by the company in the production (e.g. plates, and electronic files created to complete the job) shall remain exclusive property. Such items when supplied by the customer shall remain the customer's property. Unless otherwise advised by the customer, Truprint Media the printer will (as a service to the customer) retain all such materials (electronic or otherwise) associated with the job for a reasonable length of time for which there is usually no charge.

Truprint Media may reject any paper or other materials supplied or specified by the customer which appear to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged. Where materials are so supplied or specified, the Truprint Media will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified. Quantities of materials supplied shall be adequate to cover normal spoilage.

If the customer ceases to pay their debts in the ordinary course of business or cannot pay their debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against them, the printer without prejudice to other remedies shall: a) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchases for the customer, such charge to be an immediate debt due to them, and (b) in respect of all unpaid debts due from the customer shall be entitled on the expiration of 14 days' notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.

Copyright / Illegal Matter

Truprint Media the printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party. The printer shall be indemnified by the customer in respect of any claims, cost and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer's advice in settlement of any claim.

Force Majeure

Truprint Media the printer shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England, Truprint Litho Limited being a company registered in England1640193 trading as Truprint Media.

© Truprint Media 2010